Call Center Clerk
ΩΨ§ΨͺΨ¨ Ω Ψ±ΩΨ² Ψ§ΨͺΨ΅Ψ§ΩΨ§Ψͺ
Compliance Risk Score
75/100- Verified against GASTAT/Official source
- Complete hierarchy structure
- Has cross-references to other systems
- Nitaqat localization rules mapped
- Regulatory compliance requirements detailed
π Description
SSCO 422201: Call Center Clerk. Requires Lower secondary education in Literacy and numeracy. Iqama, Nitaqat, and skill classification for Saudi Arabia 2...
π Job Summary
Receive phone requests, answer basic customer questions and inquiries, provide consumers with information about the company’s products, services and policies, escalate calls that require additional information or technical responses to a higher level, report daily on total call numbers, answered calls, and follow-up schedules of potential customers;
π Education Requirements
Level: Lower secondary education
Field: Literacy and numeracy
π οΈ Key Skills
Team Work
π Classification Hierarchy
Major group: Clerical support workers
Minor group: Client information workers
Unit: Contact centre information clerks
Related Codes
When to use this code
This code is specified on the worker's Iqama and work permit
Saudization quotas vary by profession via Qiwa
Classified as Basic
Some professions have minimum salary requirements
FAQ
What is SSCO code 422201?
SSCO code 422201 refers to the occupation 'Call Center Clerk' in the Saudi Standard Classification of Occupations, based on ISCO-08. It is used for work permits, visa applications, and labor market statistics.
What education is required for Call Center Clerk?
Education requirements vary. Check the detailed occupation profile for SSCO 422201 to see the recommended education level and field of study.
Data source: General Authority for Statistics (GASTAT) β SSIC/SSCO 2026 Edition.
This data is cross-checked with Qiwa, HRSD, and ZATCA portals to ensure accuracy for business compliance.